SBU-WIDE CHAOS MANAGEMENT IN PROJECT ADMINISTRATION

CLIENT PROFILE


Client Type: 
Individual
Client Role:
SBU Lead
My Role:
Trusted Delegate
Engagement Type:
Hourly Basis
Legal Entity Type:
Public, Listed
Financial Entity Type:
Services
Primary Business Industry:
Infrastructure
Primary Business Sector:
Transport
Primary Business Category:
EPC
Revenue Model Type:
Single
Operative Profile:
Traditional
Business Objective:
Leadership
Effort Focus:
Brand
Paid Capital:
> ₹ 300 Mn
Primary Technology Application:
CONFIDENTIAL
Primary Basic Science:
CONFIDENTIAL
Engagement Span:
90 Days
Engagement:
Full-Time
My Ownership:Research & Analysis

STORY


Data on a key performance indicator (KPI) was maintained via three processes. An organization wide ERP system, department specific spreadsheet (this department supported multiple line functions), line function wise spreadsheet. Firstly, the organization wide KPI was a notional KPI that did not translate into actual monetary flow (although the name given to it was as if it resulted in actual cash flow). Secondly, the topmost level KPI was not a summation of individual KPIs of different line functions and departments. Thirdly, neither the ERP system, nor the two spreadsheets were maintained on a regular basis for them to be useful for management reporting and decision-making. Fourthly, all the three systems reported different statistics for the same set of variables. Implication of this chaos was in the range of a few billion rupees and affected the organization indirectly through deteriorating morale, emergence of both mistrust and misplaced trust within the team. The next step down within the organization would have been individual corruption and unethical behaviour targeted towards the organization. However, the organizational system was self healing through high attrition rate and thus fought itself from going towards the next down step. One positive aspect did reveal itself in the form of its employees (they would rather leave then corrupt themselves). Thus it was imperative to focus on chaos management.


How my client discovered the solution >>